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1. Regulatory Reforms
ASIC and APRA Guidelines: The Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA) have introduced stricter regulations to enhance transparency and protect consumers. These guidelines focus on product design, disclosure, and claims handling.
2. Policy Changes
Definition of "Disability": The definition of disability has been clarified and standardized. Insurers have moved towards using the "any occupation" definition, which requires that claimants are unable to perform any work they are reasonably qualified for, rather than just their specific occupation.
Benefit Periods: Some insurers have adjusted the benefit periods. Policies now often have shorter benefit periods, such as two or five years, instead of the previous longer-term options.
Waiting Periods: Changes in waiting periods (the time before benefits start) have been implemented. Insurers have standardized waiting periods and in some cases, increased them to reduce premium costs and manage risk.
3. Premium Increases and Adjustments
Increased Premiums: Premiums for income protection insurance have generally increased due to higher claims costs and lower returns on investment. This has led to a reevaluation of policy terms and conditions.
Lifetime vs. Age-Based Pricing: Some insurers have moved away from lifetime pricing to age-based pricing, which means premiums increase as the policyholder gets older.
4. Product Simplification
Streamlining Policies: Insurers have simplified policy options to make them more understandable for consumers. This includes clearer definitions of coverage and more transparent terms and conditions.
Standardized Features: Efforts have been made to standardize features across different policies to allow for easier comparison and to improve consumer confidence.
5. Enhanced Disclosure and Transparency
Product Disclosure Statements (PDS): Insurers are now required to provide more detailed and comprehensible Product Disclosure Statements. These documents must clearly outline the coverage, exclusions, and conditions of the policy.
Claims Handling: There are stricter requirements for insurers to handle claims fairly and transparently, reducing the likelihood of disputes and improving customer satisfaction.
6. Consumer Protection
Cooling-off Periods: The introduction or extension of cooling-off periods allows policyholders to cancel their policy within a specified time frame if they are not satisfied with the terms.
Financial Hardship Provisions: There are provisions for policyholders facing financial hardship to either adjust their premiums or pause coverage without losing their benefits.
7. COVID-19 Impact
Pandemic-related Exclusions: Some policies have adjusted their terms to address risks associated with pandemics, such as COVID-19, which may affect coverage and claims.
These changes aim to address issues related to policy affordability, clarity, and fairness, and reflect broader trends in the insurance industry towards greater consumer protection and regulatory compliance. For individuals considering income protection insurance, it's important to review current policies and consult with financial advisors to understand how these changes may impact their coverage.
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